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Shipping Policy

1. Shipping Options

We offer a variety of shipping options to ensure that you receive your [Brand Name] Luxury Pillow in a timely manner. The available shipping methods include:

  • Standard Shipping: Typically delivers within 10, depending on country.

  • Expedited Shipping: Generally arrives within 7 days.

  • Express Shipping: Fastest option, usually delivered within 3 - 5 business days.

Shipping times may vary based on your location and the availability of the product.

2. Shipping Costs

Shipping costs are calculated at checkout based on your selected shipping method and destination.​

  • Flat Rate Shipping: A flat rate may apply for standard shipping on all orders below the free shipping threshold.

3. Order Processing

  • Processing Time: Orders are typically processed within 1-2 business days. Orders placed on weekends or holidays will be processed the following business day.

  • Order Confirmation: After placing your order, you will receive a confirmation email containing your order details.

4. Tracking Your Order

Once your order has shipped, you will receive an email with a tracking number. You can use this number to monitor the status of your shipment through our website or the carrier’s website.

5. Delivery Issues

If you experience any issues with delivery, such as delays, damage, or missing packages, please contact our customer service team at Info@NapSphere.com as soon as possible. We will work with the carrier to resolve the issue promptly.

6. International Shipping

We offer international shipping to select countries.

  • Shipping Costs: International shipping rates vary based on the destination and selected shipping method.

  • Duties and Taxes: Customers are responsible for any additional customs duties, taxes, or fees imposed by their country upon arrival.

7. Returns and Refunds

If you are not completely satisfied with your NapSphere pillow, you may return it within  30 days for a full refund. To initiate a return, please refer to our Return Policy.

8. Contact Information

For any questions regarding shipping, please contact our customer service team:

Thank you for choosing NapSphere! We are committed to providing you with the best sleep experience possible.

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