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Terms and Conditions

1. Acceptance of Terms

By purchasing  the NapSphere pillow, you agree to these Terms and Conditions in full. If you do not agree to any part of these terms, please refrain from using our products or services.

2. Product Description

The NapSphere pillow is designed with cutting-edge gel technology and a unique honeycomb structure that provides optimal comfort and support for all types of sleepers.

Key Features:

  • Innovative Gel Technology:

    • Designed to keep the pillow cool throughout the night, effectively reducing night sweats and enhancing overall comfort.

  • Unique Honeycomb Design:

    • Provides excellent support and breathability, contributing to the alleviation of insomnia and promoting deeper sleep.

  • Adaptive Support for All Sleep Positions:

    • Back Sleepers: Offers ideal neck and spine alignment, minimizing pressure points.

    • Side Sleepers: Balances firmness and softness, preventing stiffness and discomfort.

    • Stomach Sleepers: Low-profile design ensures proper head and neck alignment to reduce strain.

  • Ergonomic Shape:

    • Tailored to fit the natural curves of your neck and shoulders, helping to reduce tossing and turning.

3. Order Acceptance

All orders placed on the NapSphere website are subject to acceptance. We reserve the right to refuse or cancel any order for reasons including, but not limited to:

  • Product unavailability

  • Errors in product descriptions or pricing

  • Fraudulent or suspicious activities

You will receive a confirmation email once your order is successfully placed.

4. Pricing and Payment

  • Pricing:

    • All prices listed on our website are in Euro and are subject to change without notice. Prices do not include applicable taxes or shipping fees, which will be calculated at checkout.

  • Payment Methods:

    • We accept various payment methods, including major credit cards (Visa, MasterCard, American Express), PayPal, and other secure payment options. Payment must be completed at the time of purchase.

5. Shipping and Delivery

  • Shipping Options:

    • We offer several shipping methods, including standard, expedited, and express shipping. You may select your preferred method at checkout.

  • Delivery Times:

    • Estimated delivery times will be provided during the checkout process. Please note that actual delivery times may vary based on your location and carrier delays.

  • Tracking Your Order:

    • Once your order has shipped, you will receive a confirmation email with a tracking number. You can use this number to track the status of your shipment online.

6. Returns and Refunds

We strive for your complete satisfaction. If you are not satisfied with your purchase, you may return the pillow within [insert return period, e.g., 30 days] for a full refund, subject to the following conditions:

  • Eligibility:

    • The pillow must be in its original condition, unused, and in the original packaging.

    • Proof of purchase (receipt or order confirmation) must be included with the return.

  • Return Process:

    • To initiate a return, please contact our customer service team. We will provide you with instructions on how to return the item.

  • Refund Processing:

    • Once we receive the returned item, we will process your refund within  7-10 business days. Refunds will be issued to the original payment method.

7. Warranty

The NapSphere is covered by a 180 days warranty against manufacturing defects. This warranty includes:

  • Coverage:

    • Covers defects in materials and workmanship under normal use.

  • Exclusions:

    • This warranty does not cover damages resulting from misuse, neglect, or normal wear and tear.

To make a warranty claim, please contact our customer service team with your order information and a description of the issue.

8. Limitation of Liability

To the maximum extent permitted by law, NapSphere shall not be liable for any indirect, incidental, or consequential damages arising from the use of our products. Our total liability is limited to the purchase price of the product. This includes, but is not limited to, any loss of data, profits, or goodwill.

9. Privacy Policy

Your privacy is important to us. We are committed to protecting your personal information. Please refer to our Privacy Policy  for details on how we collect, use, and safeguard your information.

10. Changes to Terms

NapSphere reserves the right to modify these Terms and Conditions at any time. Any changes will be effective immediately upon posting on our website. Your continued use of our products and services following any changes constitutes your acceptance of the revised terms.

11. Contact Information

For questions, concerns, or comments regarding these Terms and Conditions, please contact us:

By purchasing the NapSphere pillow, you acknowledge that you have read, understood, and agreed to these Terms and Conditions. Thank you for choosing NapSphere for your sleep needs!

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