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FREQUENTLY ASKED QUESTIONS

  • Are your pillows orthopedic or suitable for neck/back pain?
    Yes. Many of our pillows are designed with orthopedic support and pressure-relief memory foam, ideal for improving spinal alignment and reducing tension.
  • Are the silk sleep masks and earplugs reusable?
    Yes. Our silk masks are washable and built to last. Silicone earplugs are soft, flexible, and 100% reusable when cleaned regularly.
  • What materials are used in your bedding and sleep products?
    We use high-quality, certified materials such as 100% Egyptian cotton, mulberry silk, memory foam, cooling gel fabrics, and Arc-Chill technology. Each product page specifies the materials used.".
  • Are the cooling blankets breathable?
    Absolutely. Our cooling blankets are lightweight, breathable, and moisture-wicking, making them ideal for hot weather or anyone who overheats at night.
  • What is Arc-Chill technology?
    Arc-Chill is a Japanese-developed cooling fabric that naturally regulates body temperature and feels cool to the touch—perfect for warm sleepers or summer nights.
  • What’s the difference between the 4-piece and 6-piece bedding sets?
    4-piece set: 1 fitted sheet, 1 flat sheet, 2 pillowcases 6-piece set: 1 fitted sheet, 1 flat sheet, 4 pillowcases Product dimensions are listed per size (Twin, Queen, King, etc.) in the product description.
  • What payment methods do you accept?
    We accept iDEAL, PayPal, Klarna (Pay Later), Visa, Mastercard, and Bancontact.
  • Is VAT included in the price?
    Yes. All prices on our website include 21% VAT, in compliance with Dutch regulations.
  • How do I choose the right bedding size?
    Refer to our size guide on each product page. You’ll find measurements for Twin, Full, Double, Queen, King, and XL variants. When in doubt, feel free to contact us with your mattress dimensions.
  • Do the fitted sheets have elastic edges?
    Yes, all our fitted sheets include a 360° elastic border to ensure a snug fit on your mattress.
  • How do I clean the memory foam pillows?
    The pillow covers are removable and washable. The foam core should be spot-cleaned only with a damp cloth—never machine washed.
  • Can I machine wash the bedding and blankets?
    Yes. Most of our products are machine-washable on a gentle cycle with cold water. Always check the care label or product page for specific washing instructions.
  • Do you offer returns?
    Yes. We offer a 14-day return policy on unused products in original packaging. Contact us if you’d like to initiate a return or exchange.
  • Where do you ship from?
    All orders are shipped from the Netherlands. We currently deliver across the EU, with fast processing times and tracked shipping.
  • How long does delivery take?
    Standard delivery takes 2–5 business days within the Netherlands and 3–7 days across Europe.
  • Still Have Questions?
    No problem — our customer care team is here to help. 📧 Email us at: Info@NapSphere.com 📍 Based in the Netherlands | Mon–Fri | 9:00–17:00 CET
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