top of page

STORE POLICY

store Policy  NapSphere

Welcome to NapSphere. We are committed to providing our customers with high-quality sleep products and transparent service. Below you will find our store policies, in accordance with Dutch and EU consumer protection laws.

1. Company Information

NapSphere
Registered in the Netherlands
Email: Info@napsphere.com
Location: Netherlands

2. Product Information

We strive to ensure all product descriptions, images, and specifications are accurate and up to date. However, slight color or size variations may occur due to screen displays or manual measurements. If you have any doubts or questions about a product, feel free to contact us before purchasing.

3. Prices & Taxes

All prices listed on our website are in euros (€) and include 21% VAT, in compliance with Dutch tax regulations.
Shipping costs (if applicable) are displayed during checkout.

4. Payment Methods

We accept secure payments via:

  • iDEAL

  • Credit card (Visa, Mastercard)

  • PayPal

  • Klarna (Buy now, pay later – if enabled)

  • Other locally supported methods

Payments are processed through encrypted, third-party payment gateways to ensure maximum security.

5. Shipping Policy

Processing Time: Orders are processed within 1–2 business days.
Delivery Time (NL): 1–3 business days
Delivery Time (EU): 3–7 business days

You will receive tracking information once your order is shipped. We work with trusted carriers like PostNL, DHL, and others.

6. Right of Withdrawal (Herroepingsrecht)

As a customer within the EU, you have the legal right to withdraw from your purchase within 14 calendar days of receiving your order—without stating a reason.

Conditions:

  • You must notify us via email (info@napsphere.com) within 14 days of receipt.

  • After notification, you have 14 days to return the items.

  • Products must be unused, unwashed, and in their original packaging.

  • Items such as sleep masks, pillows, and earplugs can only be returned unopened for hygiene reasons, unless faulty.

  • Custom or personalized products are excluded from return unless defective.

Return Shipping:

Return costs are the buyer's responsibility unless the item is defective or incorrect. We recommend using a trackable shipping method.

Refunds will be issued within 14 days of receiving the returned item(s), using the same payment method you used for purchase.

7. Warranty & Complaints

In accordance with Dutch law (Burgerlijk Wetboek), products must meet reasonable expectations of quality and durability.

If a product is defective, incomplete, or damaged upon arrival, please contact us within 48 hours of delivery. We will offer a repair, replacement, or refund depending on the issue and your preference.

For official complaints, contact:
Geschillencommissie Thuiswinkel (Dutch Disputes Committee)
www.degeschillencommissie.nl

8. Privacy Policy

We respect your privacy and handle your data in accordance with the GDPR (AVG in the Netherlands). We only use your personal information to process your order and improve your customer experience. See our full [Privacy Policy] for more information.

9. Liability

NapSphere is not liable for damage resulting from misuse of our products or incorrect installation. Always follow care and usage instructions provided with each product.

10. Changes to Store Policy

We reserve the right to update our store policy at any time. Changes will be published on this page with the latest effective date.

1. Who We Are

NapSphere
Registered in the Netherlands
Email: info@napsphere.com
Website: [https://www.napsphere.com]

We are the controller of your personal data as defined under the General Data Protection Regulation (GDPR).

2. What Data We Collect

We collect and process personal data that you provide directly, as well as data collected automatically when using our site. This may include:

Personal Data You Provide:

  • Full name

  • Shipping and billing address

  • Email address

  • Phone number

  • Payment information (processed securely by third-party providers)

  • Order details and history

  • Customer support communications

Automatically Collected Data:

  • IP address

  • Device type and browser

  • Cookies and usage data (via analytics tools)

  • Referral URLs

  • Website interaction and behavior

3. How We Use Your Data

We use your data for the following purposes:

  • To process and deliver your order

  • To provide customer support

  • To send order confirmations and updates

  • To send marketing emails (only with your explicit consent)

  • To improve website performance and user experience

  • To comply with legal obligations (e.g. tax and accounting laws)

4. Legal Basis for Processing

We process your personal data based on one or more of the following legal grounds:

  • Performance of a contract (e.g. completing your order)

  • Legal obligation (e.g. tax laws)

  • Legitimate interest (e.g. fraud prevention, site improvement)

  • Consent (e.g. subscribing to our newsletter)

You may withdraw your consent at any time.

5. Sharing Your Data

We never sell your personal data. However, we may share data with trusted third-party service providers when necessary, including:

  • Payment processors (e.g. Mollie, Stripe, PayPal)

  • Shipping carriers (e.g. PostNL, DHL)

  • Email marketing tools (e.g. Mailchimp, Klaviyo)

  • Analytics services (e.g. Google Analytics)

  • IT support and hosting partners

All parties are GDPR-compliant and only process your data as required.

6. International Transfers

If your data is transferred outside the European Economic Area (EEA), we ensure appropriate safeguards are in place (e.g. Standard Contractual Clauses) to protect your privacy.

7. Data Retention

We retain your personal data:

  • As long as necessary to fulfill the purposes it was collected for

  • For a minimum of 7 years for legal and tax purposes (as required under Dutch law)

  • Until you request deletion, where applicable (e.g. marketing data)

8. Your Privacy Rights (AVG/GDPR)

Under the GDPR, you have the right to:

  • Access your data

  • Correct or update your data

  • Request data deletion

  • Object to or restrict processing

  • Withdraw consent at any time

  • Request data portability

  • Lodge a complaint with the Autoriteit Persoonsgegevens (Dutch Data Protection Authority)

To exercise your rights, contact us at: privacy@napsphere.com

9. Cookies & Tracking

We use cookies to enhance your experience, analyze site traffic, and personalize content.

You can manage or refuse cookies via your browser settings or our cookie consent banner.

For more details, view our separate [Cookie Policy].

10. Data Security

We take data security seriously and implement appropriate technical and organizational measures to protect your personal data against unauthorized access, misuse, or disclosure.

Examples include:

  • SSL encryption

  • Secure payment gateways

  • Access control and two-factor authentication

11. Changes to This Policy

We may update this Privacy Policy to reflect legal or operational changes. You will always find the most current version on our website.

Last updated: [Insert Date]

12. Contact Us

For any questions, requests, or complaints about your privacy, please contact:

NapSphere – Privacy Department
Email: privacy@napsphere.com
Based in: The Netherlands

bottom of page