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SHIPPING & RETURNS

Shipping Policy

Processing Time:
All orders are processed within 1–2 business days (excluding weekends and holidays) after receiving your order confirmation email. You’ll receive a shipping confirmation with tracking details as soon as your order is dispatched.

Shipping Within the Netherlands:

  • Standard delivery: 1–3 business days

  • Delivery carrier: PostNL, DHL, or equivalent

Shipping to EU Countries:

  • Delivery time: 3–7 business days

  • Countries: We ship to most EU countries. Contact us if you have a specific location request.

Shipping Costs:
Shipping fees are calculated at checkout based on your location and order weight.
We offer free shipping for orders over a certain threshold (e.g. €75 – customizable).

Return & Exchange Policy

As a customer within the Netherlands or the European Union, you are entitled to return your order under the European Consumer Rights Directive (Directive 2011/83/EU) and Dutch Civil Code (Burgerlijk Wetboek, Boek 6, artikelen 230o–230z).

Right of Withdrawal
You have the right to withdraw from the purchase within 14 calendar days after receiving your order, without giving any reason.

Return Conditions

  • Items must be unused, unwashed, and returned in their original packaging

  • For hygiene reasons, certain products (e.g. pillows, sleep masks, earplugs) may only be returned if unopened and sealed

  • Custom or personalized products are not eligible for return unless faulty

To initiate a return, please contact us via email at:

support@napsphere.com
Include your name, order number, and indicate whether you'd like a refund or exchange.

Return Shipping
Return costs are the responsibility of the customer, unless the item is defective or incorrect. We recommend using a tracked shipping method.

Refunds will be issued once we receive the product or valid proof of return.

Damaged or Incorrect Items

If your order arrives damaged, incorrect, or defective, please contact us within 48 hours of delivery. We will offer a replacement, exchange, or full refund.

Refunds

Refunds are made to the original payment method used for the purchase.
We reserve the right to issue a partial refund if returned items are used, damaged, or missing parts not due to our error.

Contact

If you have questions about your order, shipping, or returns, feel free to contact our customer service team:

Email: info@napsphere.com
Based in the Netherlands
Business Hours: Monday to Friday, 9:00 – 17:00 CET

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